020 7118 3000 - 8am – 11pm, 7 days a week

Your perfect CV from CV-Shop.com is the first step towards your dream Job

Our Company FAQs

Thank you for visiting the CV-Shop Company FAQs page. Here we’ve provided answers to many of the likely questions you may have concerning our company. If you are unable to find an answer to your question, simply phone us on 020 7118 3000, or send us an email direct to our customer service team between 8am-11pm Monday-Friday and from 10am-6pm Saturday and Sunday. We're here to help!

 

Where are you based?
Our registered address is: Insta Research Ltd, Insta Research Ltd, 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY.

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Can I trust your company?
CV-Shop is part of Insta Research Ltd, a long-established world-class leader in the provision of online writing services. We are a London-based, UK registered company (8896347) and as such all our customers are thoroughly protected by UK consumer law.  To reinforce your statutory rights, we are so confident in the quality of our CVs that we offer a 100% satisfaction guarantee.

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Can I be assured of total privacy?
We take your privacy extremely seriously. The CV-Shop service is 100% confidential. Your personal details are held in the strictest confidence and will never be disclosed to third parties.

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Can I come to your office?
We are unable to accept visitors at our office. We are an internet based company and work exclusively by email, fax and telephone.

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What makes you different from the other companies?
We believe that the CVs we produce are of the highest quality available anywhere and represent unmatched value for money. Unlike other CV providers, who offer an inferior (and frequently more expensive) product which is often outsourced offshore to non-UK writers, our CV writing experts are all UK-based native speakers and are MREC / CIPD qualified.  In fact we are so confident in the quality of our CVs that we offer a 100% satisfaction guarantee

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How can I contact you?
You can phone us on 020 7118 3000, fax us or send us an email direct to our customer service team anytime between 8am-11pm Monday-Friday and from 10am-6pm Saturday and Sunday.

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How can I make my payment?
We accept card payments via Paypal using one of the following credit or debit cards: Visa, Mastercard, Discover and American Express. Alternatively you can make your payment directly into our corporate HSBC bank account.

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How will my CV be delivered?

Your CV will be delivered by email in Microsoft Word (editable), fully formatted and ready to print.

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What will the CV include?
Our CV writers are highly skilled and know precisely what information to include in your CV and, very importantly, what NOT to include. Your CV will highlight your skills, previous experience, education, qualifications and personal strengths. We will also include industry-relevant detail, influential key words and phrases that we know recruiters in your sector will be looking for, such as industry buzz words and key skills that will make you stand out from the crowd.

Your CV will be written in dynamic and easily readable prose and delivered ready to print in a fully up-to-date format.

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What are your opening hours?
You can contact us any day of the week, every day of the year. Our customer services department are on hand seven days a week to answer your calls from 8am-11pm Monday-Friday and from 10am-6pm Saturday and Sunday.

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What do you guarantee?
100% satisfaction. This means that if for any reason whatsoever you are not 100% satisfied with your CV, we will rewrite it at our expense until we have got it right. This guarantee applies for one whole month from when you receive your completed CV.

  1. Your CV will be professionally written by a UK-based MREC / CIPD qualified CV writing expert who has in-depth knowledge of your sector.
  2. The standard of English and grammar will be impeccable.
  3. 1 month free amendment service.
  4. 20 minute response time between 8am-11pm Monday-Friday and from 10am-6pm Saturday and Sunday (365 days a year).
  5. Completely original and no resale.

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What qualifications and experience do your CV experts have?
Our writers are among the best CV writing specialists working in the UK today and between them have many years of hands-on recruitment experience. Your CV will be written by a UK-based, native-speaking CV writing expert who has in-depth knowledge of your industry or sector and who is a member of the Recruitment and Employment Confederation (MREC) or Chartered Institute of Personnel and Development (CIPD). All CV-Shop writers are interviewed at length and are required to pass a rigorous written test before being offered a place on the team.

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Can I see an example of your CVs?
Yes. Simply go to CV Examples. We know you’ll be impressed!

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Can you write cover letters?
Yes. Our qualified CV experts are able to create impeccably written, fully personalised letters for all your job hunting needs. Make a big impression with a perfectly written letter from CV-Shop. Click here now to visit our letters page.

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Can I get a discount?
We pride ourselves on offering the most competitive prices and best value for money service available in the marketplace. On top of this, if your order is above £150 you will automatically qualify for a special 5% discount!

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What support does your customer service department offer?
We are dedicated to delivering exemplary service. Unlike other CV providers, our customer service team are available to answer any questions or queries you may have from 8am-11pm Monday-Friday and from 10am-6pm Saturday and Sunday (including Christmas Day and all bank holidays). We guarantee a response to any order request within 10-20 minutes of your query during our office working hours.

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Thank you for reading CV-Shop  company FAQs

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